Last updated: 24 July 2026. This policy should receive New Zealand legal review before paid public launch.
Before work starts
If you cancel a SoldByMe package before onboarding, listing preparation, provider booking or other work starts, contact us promptly. We will assess a full refund less any unavoidable payment-processing amount that cannot be recovered.
After work starts
Once digital listing, review, writing, design, coordination or media work has started, any refund will reflect the work already completed and committed third-party costs. No refund is normally available after a listing has been published, except where required by law or SoldByMe materially fails to supply the purchased service.
Independent providers
Photography, inspections, staging, valuation, legal work and other independent services are subject to the chosen provider’s quote, cancellation terms and consumer-law obligations. SoldByMe cannot promise a refund on behalf of an independent provider.
How to request a review
Email enquiries@soldbyme.co.nz with the purchaser’s name, package, property and reason. We aim to acknowledge requests within two working days. Nothing in this policy limits rights that cannot be excluded under New Zealand law.